 Searching for quality Telemarketing Services? You’ve come to the right place! Wall Street Media is one of the nation’s premier providers of both inbound and outbound telemarketing and call center services. We offer both B2B and B2C Call Center services through our state-of-the-art in-house call center which is rapidly expanding from 50+ seats to 100+ seats. All your telemarketing needs can be professionally executed by our firm. Our team of professionally trained telemarketers is comprised of some of the best in the world. We offer you a fully trained bi-lingual staff that will meet or exceed your goals.
Telemarketing, Business-to-Business (B2B) & Business-to-Consumer (B2C)
Utilize WSM’s outbound telemarketing for customer acquisition, prospect qualification and as a conduit to relay hot leads to your sales agents and deal closers. Rely on WSM’s inbound telemarketing to acquire and qualify buyers for follow-up by your sales agents, or to close sales, process orders and cross-sell/up-sell with your special offers. Wall Street Media’s telemarketers are skilled at presenting attractive, targeted offers to existing customers and prospects.
Inbound Telemarketing
Customer calls generated by direct response advertising campaigns are answered by Wall Street Media’s call center professionals. We service consumer responses to advertised offers promoted on network and cable television, the Internet, direct mail, catalogs, emails, faxes, print ads and other media.
Product sales, lead generation, surveys and customer service are among our core competencies. Our inbound telemarketing call center is fully equipped with well-trained operators, automated and Interactive Voice Response (IVR) systems, and an experienced supervision and management staff. We offer you the industry's highest standards of quality control, service flexibility and the capacity to meet your changing needs.
Wall Street Media uses proven scheduling, staffing and personnel management systems to ensure each incoming call is processed efficiently and appropriately. We constantly monitor call flows and make real-time adjustments to complex call projection models, providing our customers with the most cost efficient staffing and scheduling solutions.
Our clients represent a broad assortment of industries. Many promote their products on television using toll-free numbers. This requires precise responses to inbound callers. Indeed, our professionals are skilled at cross-selling, up-selling and presenting your targeted offers.
Advantages of WSM’s Inbound Telemarketing Solutions
• Lowers Your Cost Per Order.
• Elevates Your Captured Response Rates.
• Gives You Immediate, Measurable Results.
• Achieves a Greater Return on Your Investment.
Outbound Telemarketing
Our experienced telemarketers are adept at: The generation of sales leads and appointments; cold calling of potential customers; follow-ups to a direct mail campaign; client retention and appreciation calls; reminders of live events and Web seminars; event marketing; calls to increase Web seminar attendance; the expediting of client prospecting campaigns by thousands of messages per day; surveys and questionnaires; and list updates and maintenance.
Our extensive experience, technological solutions, quality assurance programs, and commitment to customer service excellence will help you achieve maximum results from your direct marketing efforts. The essential key to WSM’s outbound telemarketing success is a thorough understanding of your business. We also understand the differences between business-to-consumer and business-to-business outbound telemarketing, and will assign experienced managers to focus on the unique requirements of each of your targeted markets and specific client bases.
Outbound Telemarketing Services Provided
WSM will initiate calls to your customers or prospects to sell products and services, generate and qualify leads, prompt them to visit stores and showrooms and set appointments. Our services are often used to give existing buyers heads-up on hot deals. Our outbound customer care calls can also be targeted to either cross-sell or up-sell your clients with targeted offers. Our primary focus is product sales. In addition to initiating contact with consumers who have been identified by you as existing or potential customers, we also offer additional applications such as:
• Customer Acquisition and Retention Campaigns
• Lead Generation
• Appointment setting
• Event registration
• Customer satisfaction surveys
• Product Registration
• Market research
• Credit Management
• Verification services
• Database Enhancement and Management
• Customer Service
Wall Street Media’s Outbound Caller Telephone Number Lists
We research and develop our own telephone number lists for your usage. If the list you need is not available, we’ll be glad to research and find it for you. Our list research efforts can be for both business telephone number lists as well as residential telephone number lists.
We look forward to partnering with you on your Telemarketing and Inbound/Outbound Call Center initiatives. Call us today, toll-free, at 1-888-833-5478! We’ll offer you a free, no-obligation quote on our services. We welcome your call!
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